WHAT'S ON Health Education and Information Session with The Pacific Clinic, Newcastle Monday the 27th of October, 2025 11am - 12pm The Place, Charlestown (corner of Frederick and Pearson St.) Special guests Katherine Mann and Kate from The Pacific Clinic, Newcastle are coming along to share their knowledge and answer any questions you may have. Katherine (social worker) and Kate (Clinical and consultant nurse) will be talking about their roles within The Pacific Clinic, the services and treatment available, and other handy health hints. Talks will be followed by a group Q and A session. Private one-on-one discussions with Katherine and/or Kate are available after Q and A. These can be booked on the day. Come along to receive up-to-date health information, get your questions answered and learn about all things Pacific Clinic. Karumah Inc. members & guests welcome.

This is a Paragraph. Click on "Edit Text" or double click on the text box to start editing the content and make sure to add any relevant details or information that you want to share with your visitors. CASE MANAGEMENT We deeply value the people we work with. Our approach is grounded in dignity, respect, and partnership — recognising you as the expert in your own life. Whether you need practical help, information, or simply someone to stand alongside you, our team is here to support you every step of the way. At Karumah Inc., our case management service is built around you. We understand that every person’s experience of living with HIV is unique, which is why we take the time to get to know you, your goals, and your priorities. Our two dedicated Case Managers — Serena and Ashlee — provide flexible, person-centred support. This includes an outreach service, where we can meet with you in your home or another location that feels safe and comfortable. Together, we develop an individual care plan focused on your needs, strengths, and aspirations. Through case management, we can: Offer emotional support and a non-judgemental space to talk. Link you with peer support groups and other community connections. Assist with medication adherence and navigating health appointments. Support your physical, mental, and emotional wellbeing. Provide information and education about HIV, treatment, and living well. Refer you to specialist services such as housing, mental health, legal, or financial support. Advocate on your behalf to ensure your voice is heard and your rights are respected. If you or someone you know may benefit from our case management service Please contact Ashlee on - P : 0411 060 863 E : ashlee.cm@karumah.org.au REFERRAL FORM Alternatively, you can fill out a referral form here -

Karumah Inc. SUPPORTING PEOPLE LIVING WITH HIV SINCE 1989 Message us directly First name* Last name* Phone* Email* Write a message Submit P: 0411 060 154 E: contact@karumah.org.au Mon - Fri 9am - 5pm

PEER CONNECTION Peer connection is a vital part of living well with HIV. It offers social and emotional support, helps combat stigma, and reduces feelings of isolation. Through sharing first-hand experiences and practical advice on managing HIV, peer-to-peer support not only educates but also empowers — helping people build confidence, resilience, and stronger connections with those who truly understand. Women's Peer Connection Our women's peer connection group meets bi-monthly and provides a safe space for women living with HIV to connect and share. This group aims to build confidence, empower, promote a sense of belonging and foster meaningful friendships. Our Women's Peer Connection Group will be meeting Monday, 3rd of November 10.30am - 12pm For location and further information please RSVP using the details listed below. Men's Peer Connection Our men's peer connection group meets bi-monthly to support each other in a relaxed, non-judgmental environment. This group aims to help men feel less alone, express their opinions, access support and enhance overall health and well-being. Our Men's Peer Connection Group will be meeting Thursday, 20th of November 10.30am - 12pm For location and further information please RSVP using the details listed below. Social Events Karumah Inc. holds social events throughout the year for people living HIV, with family and friends welcome to attend. From casual coffee, BBQs, day trips and educational workshops, these events are about coming together and spending time with others who truly understand. Interested in joining us for peer connection or have an enquiry about upcoming social events? Please contact Serena - P: 0411 060 154 E: contact@karumah.org.au

Who we are Karumah Inc. is a not-for-profit organisation, supporting people living with and affected by HIV in Newcastle and The Hunter region. We are committed to empowering people living with HIV through support, education, advocacy, and meaningful engagement. Karumah Inc. offers a welcoming space where every individual can feel safe, respected, and supported. Operating since the 80's, many things have changed over the years but our heart remains the same: Whether you’re seeking connection, information, or simply a listening ear, you’ll always find a community here. How we came to be In the 80's, before Karumah Inc. was formally established in 1989, supporting people living with HIV/AIDS was grassroots and deeply personal. Originally envisioned as a daycare centre for people with HIV — a safe, welcoming space where people living with HIV/AIDS could find support, dignity, and respite in the darkest times. Fear, stigma, and discrimination surrounded the virus but a small group of compassionate individuals offered care and comfort to those affected. The early efforts were run entirely on donations and staffed by dedicated volunteers until 1989 when Randy Cooper and Ray Cain secured funding from the NSW Ministry of Health to turn that vision into a sustainable service and Karumah Inc. was born WHO WE ARE Karumah Inc. is a not-for-profit organisation, supporting people living with and affected by HIV in Newcastle and The Hunter region. We are committed to empowering people living with HIV through support, education, advocacy, and meaningful engagement. Karumah Inc. offers a welcoming space where every individual can feel safe, respected, and supported. Operating since the 80's, many things have changed over the years but our heart remains the same: Whether you’re seeking connection, information, or simply a listening ear, you’ll always find a community here. HOW WE CAME TO BE In the 80's, before Karumah Inc. was formally established in 1989, supporting people living with HIV/AIDS was grassroots and deeply personal. Originally envisioned as a daycare centre for people with HIV — a safe, welcoming space where people living with HIV/AIDS could find support, dignity, and respite in the darkest times. Fear, stigma, and discrimination surrounded the virus but a small group of compassionate individuals offered care and comfort to those affected. The early efforts were run entirely on donations and staffed by dedicated volunteers until 1989 when Randy Cooper and Ray Cain secured funding from the NSW Ministry of Health to turn that vision into a sustainable service and Karumah Inc. was born

COMPLAINTS Karumah Inc. is committed to providing high-quality services and values feedback to improve our operations. We encourage clients, members, and stakeholders to voice concerns or complaints, which we handle with fairness, transparency, and respect. What Is a Complaint? A complaint is an expression of dissatisfaction made to or about Karumah Inc., related to our services, staff, or the handling of a previous complaint, where a response or resolution is explicitly or implicitly expected or legally required. Guiding Principles Respectful Treatment: We treat all complainants with courtesy and respect. Information and Accessibility: We make it easy to lodge a complaint and provide assistance as needed. Communication: We keep complainants informed about the progress and outcome of their complaint. Taking Ownership: We take responsibility for resolving complaints promptly. Timeliness: We aim to resolve complaints as quickly as possible. Transparency: We provide clear information about our complaint handling process and decisions. How to Make a Complaint Website: Fill out the Feedback and Enquiries form on our Contact page. Email: contact@karumah.org.au Phone: 0411 060 154 In-person: If you would like to speak to someone in person, please contact us on one of the above methods to arrange an in-person meeting. Complaint Handling Process Acknowledgment: We will acknowledge receipt of your complaint within 5 business days. Assessment: We assess the complaint to determine its nature and the appropriate course of action. Investigation: If necessary, we conduct a thorough investigation, ensuring impartiality and fairness. Resolution: We aim to resolve complaints promptly and will communicate the outcome to you, including any actions taken. Review: If you are dissatisfied with the outcome, you may request a review of the decision. External Review: If you remain unsatisfied, you can contact the ACNC for complaints regarding governance and compliance. Continuous Improvement: We regularly analyse complaint data to identify trends and areas for improvement. This helps us enhance our services and prevent future issues. Managing Unreasonable Conduct While we are committed to addressing all complaints, we also recognise the need to manage unreasonable conduct by complainants. We follow the NSW Ombudsman's guidelines to ensure staff safety and the integrity of our complaint handling process. For more detailed information, please refer to the NSW Ombudsman's Effective Complaint Management Guidelines. I'm a paragraph. Click here to add your own text and edit me. It's easy.

PRIVACY Karumah Inc. is committed to protecting the privacy of visitors to our website. The following explains how we collect, use, and manage personal information provided through our website only. This does not cover information collected through our membership, referral, or program participation forms. 1. Collection of Information via the Website When you use our website, we may collect: Personal information you choose to provide (e.g. your name, email address, or phone number when submitting an enquiry). Non-identifying information such as IP addresses, browser type, operating system, and pages viewed (collected through analytics tools). We only collect personal information voluntarily provided by you via forms or email links on the website. 2. Use of Information We use information collected through our website to: Respond to enquiries and requests submitted online. Provide information about our programs, services, and events (where you have opted in). Improve the functionality, security, and performance of our website. We will not use information collected through the website for direct marketing without your consent. 3. Disclosure of Information We do not sell, rent, or trade personal information collected via the website. Information may only be disclosed: With your consent; or Where required or authorised by law. 4. Storage and Security Karumah Inc. takes reasonable steps to protect information collected through our website from misuse, loss, unauthorised access, or disclosure. However, please note that the internet is not a completely secure environment. Emails and online forms submitted via this website are not encrypted and are sent at the user’s own risk. 5. Cookies and Analytics Our website may use cookies and third-party analytics tools to collect non-identifiable information about how visitors use the site. This helps us monitor website performance and improve user experience. You can adjust your browser settings to refuse cookies, though some features of the website may not function properly. 6. External Websites Our website may contain links to external websites. Karumah Inc. is not responsible for the privacy practices or content of third-party sites. 7. Access and Correction You may request access to, or correction of, personal information collected via our website by contacting us (see Section 8). 8. Contact Us For questions about this Website Privacy Statement, or to request access to your information, please contact: M: 0411 060 154 E: contact@karumah.org.au

TERMS OF USE 1. Acceptance of Terms By accessing and using this website, you agree to be bound by these Terms of Use and all applicable laws of New South Wales, Australia. If you do not agree, please do not use the site. 2. Health Information Disclaimer The information provided on this website is for general informational and educational purposes only. It is not intended as medical advice and should not be relied upon as a substitute for professional healthcare advice, diagnosis, or treatment. Always consult a qualified healthcare professional regarding any medical concerns. We do not provide medical services or establish a doctor-patient relationship through this site. 3. Limitation of Liability To the fullest extent permitted by law, KARUMAH INC. is not liable for any direct, indirect, incidental, or consequential damages arising out of the use or inability to use the website, including reliance on any information provided. 4. External Links This website may contain links to third-party sites. These are provided for convenience only. We do not endorse or control these sites and are not responsible for their content or privacy practices. 5. Intellectual Property All content on this site, unless otherwise stated, is owned by KARUMAH INC. and may not be reproduced without written permission. 6. Privacy We are committed to protecting your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data. 7. Changes to Terms We reserve the right to modify these terms at any time. Your continued use of the site after changes means you accept the updated terms. 8. Jurisdiction These terms are governed by the laws of New South Wales, Australia.

Meet The Team SERENA PROGRAM MANAGER CASE MANAGER BADEN PUBLIC OFFICER CHAIRPERSON ASHLEE CASE MANAGER

This referral form can be completed by an individual seeking support (self-referral) or by someone referring another person such as a health worker, support person or family member. Information provided will remain private and confidential in accordance with our Privacy Policy and the Privacy Act 1988 (cth). DETAILS OF PERSON BEING REFERRED First name* Last name* PLHIV* Date of birth* Day Month Year Phone* Email* Preferred contact method PERSON COMPLETING THIS FORM (If different to above) First name Last name Phone Email Connection to person being referred Organisation (if applicable) Did the person being referred consent to this referral being submitted? Submit

Funded by NSW Health, Karumah Inc. is a Newcastle-based not-for-profit organisation dedicated to improving the lives of people living with HIV. Welcome Since 1989, Karumah Inc. has been a trusted source of support for people living with HIV in the Newcastle region. Many things have changed over the years but one thing remains the same, our unwavering commitment and genuine care for those we support. Funded by NSW Health, we are a not-for-profit organisation committed to empowering our community through care, education, and meaningful engagement. Whether you're seeking support, information, or connection — you are welcome here. Small organisation, big heart x

Real connection doesn't come from sharing our victories, it comes from sharing vulnerability. CONTACT US P: 0411 060 154 E: contact@karumah.org.au FEEDBACK AND ENQUIRIES SUBMIT Thanks for submitting!