Karumah Inc. Supporting people living with HIV since 1989 At Karumah Inc. we believe every person deserves to feel valued, accepted and supported for who they are. We provide a safe, respectful and welcoming community for people living with HIV. Through practical support, social connection and health education, we aim to reduce isolation, strengthen wellbeing and remind people that they are not alone. With the right support and information, people living with HIV can lead full, healthy and meaningful lives. Living well with HIV is a reality. YOU ARE NOT ALONE Whether you are newly diagnosed, have been living with HIV for many years, or are supporting someone close to you, Karumah Inc. welcomes you. Use the button below to send us a confidential enquiry. ENQUIRY P: 0411 060 154 | E: contact@karumah.org.au

What We Do

TERMS OF USE 1. Acceptance of Terms By accessing and using this website, you agree to be bound by these Terms of Use and all applicable laws of New South Wales, Australia. If you do not agree, please do not use the site. 2. Health Information Disclaimer The information provided on this website is for general informational and educational purposes only. It is not intended as medical advice and should not be relied upon as a substitute for professional healthcare advice, diagnosis, or treatment. Always consult a qualified healthcare professional regarding any medical concerns. We do not provide medical services or establish a doctor-patient relationship through this site. 3. Limitation of Liability To the fullest extent permitted by law, KARUMAH INC. is not liable for any direct, indirect, incidental, or consequential damages arising out of the use or inability to use the website, including reliance on any information provided. 4. External Links This website may contain links to third-party sites. These are provided for convenience only. We do not endorse or control these sites and are not responsible for their content or privacy practices. 5. Intellectual Property All content on this site, unless otherwise stated, is owned by KARUMAH INC. and may not be reproduced without written permission. 6. Privacy We are committed to protecting your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data. 7. Changes to Terms We reserve the right to modify these terms at any time. Your continued use of the site after changes means you accept the updated terms. 8. Jurisdiction These terms are governed by the laws of New South Wales, Australia.

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Peer Connection and Social Events Karumah’s peer connection groups and social events provide opportunities for people living with HIV to connect with others in a safe, respectful and welcoming environment. We understand that peer connection can look different for different people. For some, it may mean meeting others who share similar lived experience. For others, it may be about reducing isolation, building confidence, staying connected to community, or simply having a regular opportunity to attend social activities with people who understand. Peer Connection Groups Women and heterosexual men Gay and bisexual men Social events for members and guests Our peer connection groups have been designed to support meaningful connection between people who may share similar experiences, needs or interests. Karumah is an inclusive service. If you do not feel that you neatly fit into the groups described, you are welcome to attend the group where you feel most comfortable and supported. We also encourage you to contact Karumah directly if you would like to discuss which group may be the best fit for you. Social Events and Activities Karumah also provides social events and activities that are open to all service users. These events offer a relaxed way to stay connected, meet others, and participate in community activities without the pressure of a formal group setting. Activities may include shared meals, social outings, information sessions, community events or other opportunities for connection. Guests of members, including partners, family members, carers or support people, are welcome to attend most groups and events. Inclusive and Responsive Programs Karumah is a small organisation, and our programs are designed to be sustainable, inclusive and responsive to the needs of our community. Feedback from service users has helped shape the way our peer connection groups and social activities are delivered. This feedback highlighted the importance of shared lived experience, comfort, accessibility, suitable costs, varied locations and flexibility around meeting times.As participation grows and community needs change, Karumah will continue to review and adapt our peer connection groups and social events to ensure they remain meaningful, accessible and supportive for people living with HIV across our region.

Meet The Team SERENA PROGRAM MANAGER ASHLEE CASE MANAGER

PRIVACY Karumah Inc. is committed to protecting the privacy of visitors to our website. The following explains how we collect, use, and manage personal information provided through our website only. This does not cover information collected through our membership, referral, or program participation forms. 1. Collection of Information via the Website When you use our website, we may collect: Personal information you choose to provide (e.g. your name, email address, or phone number when submitting an enquiry). Non-identifying information such as IP addresses, browser type, operating system, and pages viewed (collected through analytics tools). We only collect personal information voluntarily provided by you via forms or email links on the website. 2. Use of Information We use information collected through our website to: Respond to enquiries and requests submitted online. Provide information about our programs, services, and events (where you have opted in). Improve the functionality, security, and performance of our website. We will not use information collected through the website for direct marketing without your consent. 3. Disclosure of Information We do not sell, rent, or trade personal information collected via the website. Information may only be disclosed: With your consent; or Where required or authorised by law. 4. Storage and Security Karumah Inc. takes reasonable steps to protect information collected through our website from misuse, loss, unauthorised access, or disclosure. However, please note that the internet is not a completely secure environment. Emails and online forms submitted via this website are not encrypted and are sent at the user’s own risk. 5. Cookies and Analytics Our website may use cookies and third-party analytics tools to collect non-identifiable information about how visitors use the site. This helps us monitor website performance and improve user experience. You can adjust your browser settings to refuse cookies, though some features of the website may not function properly. 6. External Websites Our website may contain links to external websites. Karumah Inc. is not responsible for the privacy practices or content of third-party sites. 7. Access and Correction You may request access to, or correction of, personal information collected via our website by contacting us (see Section 8). 8. Contact Us For questions about this Website Privacy Statement, or to request access to your information, please contact: M: 0411 060 154 E: contact@karumah.org.au

This referral form can be completed by an individual seeking support (self-referral) or by someone referring another person such as a health worker, support person or family member. Information provided will remain private and confidential in accordance with our Privacy Policy and the Privacy Act 1988 (cth). DETAILS OF PERSON BEING REFERRED First name* Last name* PLHIV* Date of birth* Day Month Year Phone* Email* Preferred contact method PERSON COMPLETING THIS FORM (If different to above) First name Last name Phone Email Connection to person being referred Organisation (if applicable) Did the person being referred consent to this referral being submitted? Submit

COMPLAINTS Karumah Inc. is committed to providing high-quality services and values feedback to improve our operations. We encourage clients, members, and stakeholders to voice concerns or complaints, which we handle with fairness, transparency, and respect. What Is a Complaint? A complaint is an expression of dissatisfaction made to or about Karumah Inc., related to our services, staff, or the handling of a previous complaint, where a response or resolution is explicitly or implicitly expected or legally required. Guiding Principles Respectful Treatment: We treat all complainants with courtesy and respect. Information and Accessibility: We make it easy to lodge a complaint and provide assistance as needed. Communication: We keep complainants informed about the progress and outcome of their complaint. Taking Ownership: We take responsibility for resolving complaints promptly. Timeliness: We aim to resolve complaints as quickly as possible. Transparency: We provide clear information about our complaint handling process and decisions. How to Make a Complaint Website: Fill out the Feedback and Enquiries form on our Contact page. Email: contact@karumah.org.au Phone: 0411 060 154 In-person: If you would like to speak to someone in person, please contact us on one of the above methods to arrange an in-person meeting. Complaint Handling Process Acknowledgment: We will acknowledge receipt of your complaint within 5 business days. Assessment: We assess the complaint to determine its nature and the appropriate course of action. Investigation: If necessary, we conduct a thorough investigation, ensuring impartiality and fairness. Resolution: We aim to resolve complaints promptly and will communicate the outcome to you, including any actions taken. Review: If you are dissatisfied with the outcome, you may request a review of the decision. External Review: If you remain unsatisfied, you can contact the ACNC for complaints regarding governance and compliance. Continuous Improvement: We regularly analyse complaint data to identify trends and areas for improvement. This helps us enhance our services and prevent future issues. Managing Unreasonable Conduct While we are committed to addressing all complaints, we also recognise the need to manage unreasonable conduct by complainants. We follow the NSW Ombudsman's guidelines to ensure staff safety and the integrity of our complaint handling process. For more detailed information, please refer to the NSW Ombudsman's Effective Complaint Management Guidelines. I'm a paragraph. Click here to add your own text and edit me. It's easy.

Case Management & Outreach Service A little support can go a long way Karumah provides confidential, personalised case management and outreach support for people living with HIV across Newcastle, Lake Macquarie and the Hunter region. Our service is flexible and person-centred. We take time to understand what is happening for you, what support you may already have in place, and what would be useful moving forward. Support may be short-term, practical assistance or more ongoing support depending on your needs and circumstances. Our case management and outreach service can assist with things such as: understanding and navigating HIV-related services reconnecting with HIV treatment, care or support support with appointments, referrals and service coordination practical assistance during periods of stress, change or difficulty social isolation and connection with community supports housing, financial, legal or other referral pathways support with treatment adherence and medication routines advocacy and communication with health, community or government services support for families, partners or carers where appropriate and with consent Karumah is not a clinical service and does not replace your treating doctor, nurse or specialist HIV service. Our role is to support you with the social, practical and personal issues that can affect wellbeing, treatment engagement and connection to care. Support is provided through outreach, which means Karumah does not operate from a public office. Appointments and support are arranged in a way that is private, respectful and suitable to your circumstances. Referrals If you would like to know more about Karumah’s case management and outreach service, you are welcome to complete the referral form below. Self-referrals are encouraged. Referrals can also be made by family members, carers, health professionals, community workers or other services. If you are referring someone else, please make sure they have given consent for the referral to be submitted. Once the referral is received, Karumah will make contact to discuss the person’s needs, location, eligibility and the support available. REFERRAL

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